Unable To Find Scanner in QuickBooks: How to find QB scanner driver

Unable To Find Scanner in QuickBooks: How to find QB scanner driver

Article Source: Quickbooks scanner  
In this article, we will discuss unable to find the scanner in QuickBooks. Sometimes, the user faces this QuickBooks error when they try to attach a document using the Scan Document feature in QuickBooks Attached Document which is displayed as The scanner [scanner name] could not be selected or the previous instance of scan manager seems to be frozen. 

Symptoms of this issue

There is the following reason for this error:

  • If the user hasn’t set their device to the setting of TWAIN scanner.  The scan manager requires a TWAIN-complaint scanner driver.
  • If the user attempts to use a device that is not currently available online or connected to your system.

Steps to fix unable to find a scanner issue in QuickBooks

Make ensure some important points to before performing the problem to fix this error are as:



After updating the drivers for your scanner, if the scanner is stopped working, you can try the previous version of the driver.
  • Make sure that your system is connected online, and set to TWAIN scanner.
  • Remember to check your Scanner and set to TWAIN scanner.
  • Check to be ensured your Scanner is online and available for use with the system.
  • If you are running with a new tool or you haven’t, but used scan manager, please observe the steps in installation QuickBooks scan manager for QB connected documents to make certain that your scanner is well suited with experiment manager and is installation well.


Location: United States

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